1. Participation Agreement

Clients understand that participation in Pilates, heated classes, sculpt classes, fitness activities, and wellness services involves physical movement and exertion. Participation is voluntary and at the client’s own risk.

Clients agree to listen to their bodies, work within their own limits, and notify instructors of any injuries, medical conditions, pregnancy, dizziness, discomfort, or concerns before class begins.

2. Health & Medical Responsibility

• Clients confirm they are physically able to participate in classes and have consulted with a physician if necessary.

• DIOSA Pilates and its instructors are not medical professionals and do not provide medical advice, diagnosis, or treatment.

• Clients understand heated classes may increase physical intensity and hydration needs.

3. Late Arrival Policy

For safety and class flow:

• Clients arriving more than 10 minutes late may not be permitted into class.

• Doors will be locked after the 10-minute grace period, with no exceptions.

• Late arrivals may result in forfeited class credit.

4. Cancellation & No-Show Policy

Classes must be canceled at least 8 hours before class start time to avoid penalty.

Late cancellations and no-shows will result in:

• Loss of class credit

• $10 Late Cancellation Fee

• $15 No-Show Fee

Policies apply regardless of reason unless otherwise approved by management.

5. Memberships & Class Packages

• Memberships require a 3-month commitment. After the initial 3-month term, cancellation requests must be submitted at least 7 days prior to the next billing cycle by emailing info@diosapilates.com.

• Memberships canceled before completing the 3-month commitment may be subject to remaining balance charges or an early termination fee.

• Memberships and class packs are non-transferable and non-refundable.

• Unused classes do not roll over.

• Membership pricing and policies may change at any time for new enrollments.

• Founding membership pricing is grandfathered only while the membership remains active and in good standing.

• Memberships include 1 guest pass per month.

• Memberships include priority booking.

• Class packs have expiration dates, which can be reviewed at the time of purchase.

6. Studio Etiquette

To maintain a respectful and elevated experience:

• Phones should be silenced during class.

• Please arrive on time.

• Respect instructors, staff, and fellow clients.

• Wipe down equipment when requested.

• Shoes are not permitted in mat areas.

• Grip socks are required at all times while in the studio.

• Mat towels are required for heated classes and must be used on the mat during class.

DIOSA Pilates reserves the right to refuse service for disruptive, unsafe, or inappropriate behavior.

7. Heated Class Acknowledgment

Clients participating in heated classes understand:

• Heat exposure may increase the risk of dehydration, dizziness, nausea, or overheating.

• Hydration is strongly encouraged before, during, and after class.

• Clients may rest or leave the room at any time if discomfort occurs.

8. Pregnancy & Injuries

• Pregnant clients or clients recovering from injuries should consult their physician before participating.

• Clients are responsible for informing instructors of pregnancy, injuries, limitations, or modifications needed before class begins.

9. Personal Belongings

DIOSA Pilates is not responsible for lost, stolen, or damaged personal belongings.

10. Photography & Media Release

By entering the studio or attending events, clients acknowledge that photos or videos may occasionally be captured for promotional or social media purposes.

11. Minors

• Clients ages 16–17 may participate only with a signed parent or legal guardian consent form.

• DIOSA Pilates reserves the right to restrict certain heated or advanced classes for minors.

12. Right to Refuse Service

DIOSA Pilates reserves the right to refuse participation or cancel memberships/services for behavior deemed unsafe, inappropriate, abusive, discriminatory, or disruptive to the studio environment.

13. Policy Changes

DIOSA Pilates reserves the right to update policies, pricing, schedules, instructors, or studio procedures at any time.

14. Return Policy

All service sales are final and non-refundable.

15. Booking System Transition

DIOSA Pilates may periodically update or transition to a new booking, scheduling, or membership management platform to improve the client experience.

Client information previously provided through our booking system, including contact information, class history, memberships, and account details, may be securely transferred to the new platform as part of this transition.

Clients will be notified of any major system changes. In some cases, clients may be required to create a new login, reset their password, re-sign studio agreements, or resubmit payment information directly through the updated system.

15. SMS/Text Messaging Communications

1. Program Description By opting in, you agree to receive recurring automated text messages from DIOSA Pilates ("we," "us," "our") at the mobile number you provided. Messages may include [appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc.. Consent to receive these messages is not a condition of any purchase. 2. Message Frequency You may receive up to 10 messages per week. Message frequency may vary depending on your activity and interactions with us. 3. Message and Data Rates Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan. 4. How to Opt Out and Get Help You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@diosapilates.com. 5. Carrier Liability Disclaimer Carriers are not liable for any delayed or undelivered messages.

16. Agreement

By booking or attending classes, clients acknowledge they have read, understood, and agreed to these Terms & Conditions.

Terms and Conditions